Webex 帮助中心

Webex 帮助中心

PreviousOct 5-8, 2026 Austin, TX & Virtual | Registration is now open for WebexOne 2026.

Oct 5-8, 2026 Austin, TX & Virtual | Registration is now open for WebexOne 2026.

Register now将 Unified CM 迁移到 Webex Calling借助我们的分步指南,无缝迁移到 Webex Calling 的企业级云平台。

借助我们的分步指南,无缝迁移到 Webex Calling 的企业级云平台。

了解更多 Next入门Webex 入门所需知道的一切。

入门依产品提供的帮助获取为我们各个产品指定的帮助。

依产品提供的帮助管理Control Hub 和 Partner Hub 中的 Webex 管理。

管理Webex AI适用于混合式工作和客户体验的最先进的生成式 AI 驱动平台。

了解更多新增功能了解 Webex 中的新增功能。了解新功能、问题、修复和其他更新。

了解更多热门文章Sign-in issues with WebexWebex SuiteConfigure Local Gateway on Cisco IOS XE for Webex CallingCallingPort Reference Information for Webex CallingCallingUse virtual backgrounds in Webex Meetings and Webex WebinarsWebex SuiteBuild and manage flows with Flow Designer客户体验Webex AI Agent Studio Administration guide客户体验Connect to a Webex App device设备视频资源显示更多显示更多Cisco AI Assistant in meetingsWebex SuiteSometimes you may join a meeting late, need to step away for a moment, or you're multitasking and get distracted. With AI Assistant meeting summaries, you can quickly catch up on what you’ve missed, understand the discussion, ask questions without disturbing the meeting, and stay on top of the conversation. You also receive a summary and transcript after the meeting, without having to record.Create an autonomous AI agent客户体验Autonomous AI agents operate independently without direct human intervention. Autonomous agents can access and use a knowledge repository to provide informative and accurate answers to user queries. These agents use advanced algorithms and machine learning techniques to analyze data, learn from their environment, and adapt their actions to achieve specific goals.Share content in a meetingWebex SuiteWhen you share content in Webex App, everyone in the meeting can easily see what's being discussed. Anyone can share content, but only one person can share at a time.Enhance efficiency using AI-generated summaries客户体验The Cisco AI Assistant offers concise summaries of prior interactions, allowing agents to continue conversations seamlessly without needing to re-collect information. This immediate access enables agents to focus on delivering effective solutions, leading to faster resolutions and a more cohesive customer experience.Webex App | Add your profile pictureWebex SuiteMake it easier for people to recognize you in Webex App by adding a picture to your profile. Until you upload one, your profile only shows your initials inside a circle.AI Assistant wellness break notifications客户体验When the AI Assistant recommends a wellbeing break, a toaster notification will appear: Accepting a break: Click Take a break to accept the break. The Cisco AI Assistant widget opens automatically to confirm your choice. After you wrap up the current interaction, your 1-minute wellbeing break begins automatically. Your status changes to Wellbeing Break to prevent the next interaction from being queued to you. A 5-second countdown appears on the screen as your 1-minute break concludes. Once complete, the break window closes automatically, and your status changes to Available, readying you for the next interaction.Generate space summariesWebex SuiteWhen you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.Enhance efficiency with real-time transcripts客户体验Real-time transcripts is designed to help you optimize communication efficiency during customer interactions. By providing live transcriptions directly on your Agent Desktop, it can help enhance your focus, clarity, and response accuracy. It is aimed at enhancing your understanding and efficiency during calls, reducing misunderstandings, and supporting you in delivering high-quality interactions that improve performance and customer satisfaction.Use the whiteboard in meetingsWebex SuiteWhen you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.Respond with confidence using Real-time assist客户体验Real-time assist is a Cisco AI Assistant feature designed to support you during live customer interactions by continuously understanding the conversation context, identifying customer intent, and instantly providing relevant recommendations. It guides you in real time by suggesting what to say or do, helping you navigate complex procedures, and even initiating workflows automatically.Cisco AI Assistant in meetingsWebex SuiteSometimes you may join a meeting late, need to step away for a moment, or you're multitasking and get distracted. With AI Assistant meeting summaries, you can quickly catch up on what you’ve missed, understand the discussion, ask questions without disturbing the meeting, and stay on top of the conversation. You also receive a summary and transcript after the meeting, without having to record.Create an autonomous AI agent客户体验Autonomous AI agents operate independently without direct human intervention. Autonomous agents can access and use a knowledge repository to provide informative and accurate answers to user queries. These agents use advanced algorithms and machine learning techniques to analyze data, learn from their environment, and adapt their actions to achieve specific goals.Share content in a meetingWebex SuiteWhen you share content in Webex App, everyone in the meeting can easily see what's being discussed. Anyone can share content, but only one person can share at a time.Enhance efficiency using AI-generated summaries客户体验The Cisco AI Assistant offers concise summaries of prior interactions, allowing agents to continue conversations seamlessly without needing to re-collect information. This immediate access enables agents to focus on delivering effective solutions, leading to faster resolutions and a more cohesive customer experience.Webex App | Add your profile pictureWebex SuiteMake it easier for people to recognize you in Webex App by adding a picture to your profile. Until you upload one, your profile only shows your initials inside a circle.AI Assistant wellness break notifications客户体验When the AI Assistant recommends a wellbeing break, a toaster notification will appear: Accepting a break: Click Take a break to accept the break. The Cisco AI Assistant widget opens automatically to confirm your choice. After you wrap up the current interaction, your 1-minute wellbeing break begins automatically. Your status changes to Wellbeing Break to prevent the next interaction from being queued to you. A 5-second countdown appears on the screen as your 1-minute break concludes. Once complete, the break window closes automatically, and your status changes to Available, readying you for the next interaction.Generate space summariesWebex SuiteWhen you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.Enhance efficiency with real-time transcripts客户体验Real-time transcripts is designed to help you optimize communication efficiency during customer interactions. By providing live transcriptions directly on your Agent Desktop, it can help enhance your focus, clarity, and response accuracy. It is aimed at enhancing your understanding and efficiency during calls, reducing misunderstandings, and supporting you in delivering high-quality interactions that improve performance and customer satisfaction.Use the whiteboard in meetingsWebex SuiteWhen you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.Respond with confidence using Real-time assist客户体验Real-time assist is a Cisco AI Assistant feature designed to support you during live customer interactions by continuously understanding the conversation context, identifying customer intent, and instantly providing relevant recommendations. It guides you in real time by suggesting what to say or do, helping you navigate complex procedures, and even initiating workflows automatically.Discover more video resources

了解更多了解我们的学习工具采用资源您和您的团队开始行动所需的一切。

采用资源Webex Academy通过自定进度的课程和快速视频教程随时学习。

Webex AcademyAdmin launch kitsLaunch kits to help make your Webex rollout a success.

Admin launch kits实时活动通过 Webex 学习:活动、网络研讨会和每日演示。

实时活动其他资源下载 Webex一个平台,具有各种连接方式。Webex 社区社区是与您的同行和 Cisco 专家联系的中心,可以寻求帮助、分享您的专业知识、建立您的社交网络以及获得职业成长。Webex Insider与那些像您一样对 Webex 充满热情的人联系,并从 Webex 系列产品和体验团队获得内部访问新概念的权限。适用于开发人员的 Webex使用 Webex 构建业务协作的未来。了解有关 Webex API 和 SDK 的更多信息,以便在 Webex 平台上创建下一个出色的协作应用程序。还需要帮助吗?从各种支持资源中进行选择,以获得您需要的帮助。

联系我们

相关推荐